Reboot your computer into Safe Mode with Networking using the instructions for your version of Windows found in the following tutorial:. When following the steps in the above tutorial, select Safe Mode with Networking rather than just Safe Mode.
When the computer reboots into Safe Mode with Networking make sure you login with the username you normally use. When you are at your Windows desktop, please continue with the rest of the steps. To terminate any programs that may interfere with the removal process we must first download the Rkill program. Rkill will search your computer for active malware infections and attempt to terminate them so that they wont interfere with the removal process. To do this, please download RKill to your desktop from the following link.
When at the download page, click on the Download Now button labeled iExplore. When you are prompted where to save it, please save it on your desktop. Once it is downloaded, double-click on the iExplore. Please be patient while the program looks for various malware programs and ends them. When it has finished, the black window will automatically close and a log file will open. Please review the log file and then close so you can continue with the next step. If you have problems running RKill, you can download the other renamed versions of RKill from the rkill download page.
All of the files are renamed copies of RKill, which you can try instead. Please note that the download page will open in a new browser window or tab. Do not reboot your computer after running RKill as the malware programs will start again. Now please download Emsisoft Anti-Malware, which will scan for and remove any other adware that may have been bundled with this adware.
Please download and save the Emsisoft Anti-Malware setup program to your desktop from the link below:. If Windows Smart Screen issues an alert, please allow it to run anyway.
If the setup program displays an alert about safe mode, please click on the Yes button to continue. You should now see a dialog asking you to agree to a license agreement. Please access the agreement and click on the Install button to continue with the installation.
You will eventually get to a screen asking what type of license you wish to use with Emsisoft Anti-Malware. If you have an existing license key or want to buy a new license key , please select the appropriate option. Otherwise, select the Freeware or Test for 30 days, free option. If you receive an alert after clicking this button that your trial has expired, just click on the Yes button to enter freeware mode, which still allows the cleaning of infections.
You will now be at a screen asking if you wish to join Emsisoft's Anti-Malware network. Read the descriptions and select your choice to continue. When the updates are completed, you will be at a screen asking if you wish to enable PUPs detection. We strongly suggest that you select Enable PUPs Detection to protect your computer from nuisance programs such as toolbars and adware. You will now be at the final installation screen. Please click on the Finish Installation button end the setup and automatically launch Emsisoft Anti-Malware.
Please select the Malware Scan option to begin scanning your computer for infections. The Malware Scan option will take longer than the Quick Scan, but will also be the most thorough. As you are here to clean infections, it is worth the wait to make sure your computer is properly scanned. Emsisoft Anti-Malware will now start to scan your computer for rootkits and malware. Please note that the detected infections in the image below may be different than what this guide is for.
When the scan has finished, the program will display the scan results that shows what infections where found. Only or an administrator can unlock this computer. If a user has logged on and logged off, you may be unable to log on to the computer locally or to the domain and the following error message may be displayed:.
This computer is locked. In the error messages above, domain is the domain name of the last user who logged on to the server and username is the name of the user who last logged on to the server. Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it.
Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:.
Disable auto-login. You shouldn't be able to start up or wake up your computer or other devices without entering a password. If you can, auto-login may be on. Manually shut down, log off, or lock your device before leaving it unattended. Consider turning these on to protect information in the case of theft or loss. Your Computer Has Been Locked! What can you do to avoid these attacks? Do not open mails from unknown senders. Do not open links in your mails that are below the main body of the mail.
Make sure that all your software, including antiviruses, is up-to-date. Avoid suspicious-looking websites. Symantec has released a list of 10 steps for removing Ransomware from your computer. Turn it back on while repeatedly tapping the F8 or F12 key The button varies from system to system.
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